The Dr Steam Promise & Our Team's Code of Conduct

Ashley Salter
Sep 19
3 min read

Why We're Lubbock County's Trusted Choice for Carpet Cleaning

At Dr. Steam, we believe that inviting a service into your home isn't just a transaction – it's a relationship built on trust, respect, and unwavering quality. With over 15 years of experience serving the Lubbock County area, we've built our reputation not just on making homes sparkle, but on making clients feel truly cared for.

What truly sets Dr. Steam apart from other carpet cleaning services? It's our unwavering commitment to "The Dr. Steam Promise." Every technician and member of our team is trained to follow this code:

Respect for Your Home, Always
Your Trust Earned Every Time
Uncompromising Quality & Care
Your Emergency, Our Priority
Building Genuine Relationships with People, Not Just Clients

The Dr. Steam Promise & Code of Conduct

Our Technicians are trained to follow our Dr Steam Code of Conduct every visit to every home and business!

1. Respect for Your Home, Always.

Your home is your sanctuary, and we treat it that way. From the moment we arrive at your doorstep, our team takes every precaution. We always remove our hats, politely ask permission before opening doors, and wear protective shoe covers to keep your floors pristine. We work diligently and carefully, ensuring that the only trace we leave behind is a beautifully clean space.

2. Your Trust, Earned Every Time.

We believe in building genuine, lasting relationships. Our technicians are not just skilled professionals; they are friendly, personable individuals you'll feel comfortable having in your home. Need to step out for an errand? No problem. You can have complete peace of mind knowing your home and belongings are in trustworthy hands. Integrity and transparency are at the core of everything we do.

3. Uncompromising Quality & Care.

We take immense pride in our craftsmanship. Our goal isn't just to clean; it's to restore – bringing your carpets, tiles, and upholstery back to their original brilliance. We go above and beyond, focusing on every detail. If it's not perfect, it's not done. That's why we offer our unwavering guarantee: we will return to ensure your complete satisfaction.

4. Your Emergency, Our Priority (The Hero Promise).

Unexpected floods or significant spills can be incredibly stressful, and we understand that time is critical. Dr. Steam is here to be your hero! We offer 24-hour restoration services to quickly return your home to its pre-emergency state. We respond with speed, expertise, and a calming presence when you need us most.

5. Building Genuine Relationships With People, Not Just Clients.

For us, every customer interaction is an opportunity to build a long-term relationship based on trust and mutual respect. We listen attentively, are flexible to your needs, and are always happy to answer any questions you may have. Your satisfaction is our greatest reward, and we strive to be the service you confidently recommend to your closest friends and family, and sometimes if we're lucky a client can even become a life long friend here in Lubbock.

Learn more about us and meet our team of carpet technicians and cleaning specialists:

About Us +

Why Choose Dr. Steam for Your Home?

When you choose Dr. Steam, you're not just getting a cleaning service; you're getting a heartfelt promise of peace of mind, respect, and a relationship you can truly count on. We're proud to be a trusted name for carpet cleaning, tile cleaning, and upholstery cleaning services throughout Lubbock, Texas, and the surrounding areas.